FixMyOxygen
PATIENT FAQs
Frequently Asked Questions for Home Users of Oxygen & Sleep Therapy Devices
1. What types of equipment can Fix My Oxygen service for patients?
We accept patient-owned CPAP/BiPAP machines, stationary oxygen concentrators, and portable oxygen concentrators. Simply ship your device to our service centre or drop it off if you’re located nearby.
(Shipping address details will be provided at checkout.)
2. What CPAP machine models does Fix My Oxygen support?
We repair a range of sleep therapy devices including:
- ResMed AirSense 10
- ResMed AirCurve 10
- ResMed S9 & VPAP systems
※ Please note: Some models may experience delays due to parts shortages. If your device is affected, you will be notified when you receive your repair estimate.
3. Does Fix My Oxygen also repair oxygen concentrators?
Yes. We service many patient-owned oxygen concentrators. Below are the models we currently accept for repair.
| STATIONARY OXYGEN CONCENTRATORS | PORTABLE OXYGEN CONCENTRATORS |
|---|---|
| Invacare • Perfecto, Platinum series | Philips Respironics • SimplyGo, SimplyGo Mini, SimplyFlo |
| Philips Respironics • EverFlo, Millennium | ResMed • Mobi |
| CAIRE • AirSep NewLife Elite, Intensity, VisionAire | CAIRE • Freestyle Comfort*, SeQual Eclipse 5, AirSep Freestyle 3 |
| Drive DeVilbiss • 525 Series, 1025 Series | O2 Concepts • Oxlife Independence |
| Rhythm Healthcare • LM5A* | (No entry) |
* Certain models, such as the CAIRE Freestyle Comfort and Rhythm LM5A, may experience repair delays due to ongoing parts shortages. Thank you for your patience while we work to improve availability.
4. How does the repair process work?
- Complete our online Repair Form with as many details as possible (make, model, serial number of your device).
- Print the Equipment Repair Form, securely package your device, and include the form in the box. Send only the unit and its power supply. Do not include accessories like cannulas, masks, carrying cases, or carts; these may be removed or discarded during processing.
- Ship your device to our facility/service centre. We recommend using a trackable carrier to minimise delays.
- We perform a full diagnostic inspection upon arrival and provide you with a no-obligation repair estimate.
- After your approval, we proceed with the repair. Once service is complete, your equipment is cleaned, tested, and shipped back to you via free ground shipping (if eligible).
5. What are the costs for repair service?
| Service Option | Tier One (Blower Only) | Tier Two (Blower + PC Board) | Turnaround Time | Return Shipping |
|---|---|---|---|---|
| Standard Service | US$ 249.95 | US$ 399.95 | 3–4 business days | Free |
| Rush Service | US$ 279.95 | US$ 429.95 | 1–2 business days | Free |
Your device will be evaluated and assigned to the appropriate tier based on condition and diagnostic results; if additional parts are required outside the flat rate, you will be notified in the estimate. All repairs include a deep cleaning, new filters and seals, and a one-year warranty on parts and labour.
6. Can I finance my repair?
Yes, we accept financing through CareCredit, allowing you to pay for your repair in instalments. Subject to credit approval. Use CareCredit at other healthcare providers, too, for copays, deductibles, and similar expenses.
7. What forms of payment are accepted?
We accept major credit cards: Visa, MasterCard, American Express, Discover, and PayPal. Payment is required once you approve the estimate. Repair work cannot begin until payment is received.
8. Can my insurance company be billed for the repair?
Our service is not able to submit insurance claims or coordinate authorisation for equipment repairs. You will be responsible for payment and may submit a receipt to your insurer as appropriate.
9. What happens if I decline the repair estimate?
If you choose not to proceed with the repair, you have options:
- Return your unit unrepaired (a small processing fee will apply)
- Have the unit recycled at no additional charge
Shipping fees may apply, depending on equipment type.
10. How long until I get my equipment back?
The standard repair turnaround time is 3-4 business days for typical CPAP units. For rush service, turnaround is 1-2 business days. For portable oxygen concentrators, standard service may take 4-6 business days, and rush service 2-3 business days. For stationary concentrators, standard service may take 6-9 business days. Note that parts availability can affect these times.
11. I am located outside your country. Can you repair my device?
Our service currently accepts devices that ship from and return to addresses within our country (continental U.S.). If you are outside this region, please contact us to determine eligibility, shipping logistics, and eligibility may limit our ability to service your unit.
12. What does the warranty cover?
Repairs to CPAP machines include a one-year warranty on parts and labour. Repairs to oxygen concentrators include a 90-day warranty on parts and labour. Please refer to the complete terms and conditions for details and to submit a warranty claim.
13. My repaired device sounds different than before. What does that mean?
We test every device to manufacturer-based performance standards. If your unit sounds different after repair, it is usually because replacement parts or internal configurations have changed slightly. This is normal and does not indicate a faulty repair. Your device meets full performance standards.
14. Are you currently repairing specific recalled devices?
Certain devices may be excluded from repair due to safety issues or recalls. For example, we no longer service some models under recall. Please contact us if you have questions about a specific model.
15. I still have more questions. How do I reach you?
Our support team is available [insert local hours/time zone] Monday through Friday to assist you. Contact us via phone or email.
Phone: [Your contact number]
Email: [Your email address]
Address: [Your service location]